Gorgeous Fabrics Policies

 

Please Note: Gorgeous Fabrics is now closed. We are no longer accepting, processing or shipping orders. All orders placed during our Farewell Sale have shipped. Thank you for your business!

 

Who is Gorgeous Fabrics?
We are an on-line vendor of the finest fabrics at fabulous prices! Gorgeous Fabrics is the brainchild and passion of Ann Steeves.  A sewing instructor, Threads author, and former contributing editor to SewStylish, Ann is a sewing expert who has been creating, teaching, and writing about sewing. She has sewn since her mom taught her at age 12. She shares that knowledge freely on Her Blog.

 

At Gorgeous Fabrics, we KNOW sewing, and we LOVE fabrics! Unlike other fabric stores, we don’t need to bring in outsiders to show you how to use our fabrics. Ann sews almost all of her own clothing. She knows how a fabric will drape and hang on the body, what kinds of patterns will work with it, and what construction methods and tools will work best.   It’s the ultimate fashion sewing combination.

 

Do You Have a Storefront?
No. Gorgeous Fabrics is an on-line only store. You can shop 7X24 at our website:  www.gorgeousfabrics.com.

 

How Can I Contact Gorgeous Fabrics??
Send any inquiries to:
customerservice@gorgeousfabrics.com

 

What payment methods do you accept?
We accept American Express, Mastercard, Visa, Discover and Paypal. If we issue you a refund, the refund is made to the original payment source. So if you paid by credit card, we refund to that card; if you paid using Paypal, we refund to your Paypal account. We cannot refund more than the original amount of your purchase.

 

How do you ship my fabrics?

PLEASE NOTE: during our Fare-Thee-Well sale, our shipping may be slower than usual due to the volume of orders. We apologize for that, and thank you for your patience.
For US clients in the 48 contiguous states, we ship UPS Ground. UPS cannot ship to a PO Box in the lower 48, so please provide a street address. If we make a mistake and ship to the wrong address, we will, of course, fix the mistake at no charge to you. But if you give us an incorrect address and we have to retrieve your package, there is a $15 retrieval surcharge which we will bill to you prior to re-sending your package. Also, if you need us to reroute your package enroute, there is a $15 surcharge that UPS bills to us, so we must invoice you prior to rerouting. For Hawaii, Alaska and APO addresses, shipping is by USPS priority mail.

Fabric Value              Shipping Cost

We do not put a receipt in your box. If you need one, you can print it out by clicking on your name on the upper left side of the screen. That will take you to a page where you can see your order history. Just click on the order you desire and view it or print that out. Or you can also send us an email and we’ll be happy to send it to you!

 

Do You Ship Internationally?

 

Please Note: USPS just raised their international rates, significantly. We are very sorry for this, but we are forced to pass those rates along.

We ship to the following international destinations: Australia, Austria, Belgium, Bermuda, Brunei, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, UAE, and the United Kingdom. If you are outside of those locations, we recommend you work with a freight forwarder. See below for the shipping rates to International destinations.  Please note that these are estimates. If we can ship for less, we do and we refund any overage.

 

Fabric Value        International Shipping Cost ($US)

$0 – $100                 $77
$100.01 – $200      $97
$200.01-$300        $130
Over $300               $150

Again, these numbers are ESTIMATES, and they are designed to be high. As soon as we know the actual shipping and handling, we refund the difference. We never charge more than the estimate, regardless of the actual shipping cost. If you have a mail forwarder, we are happy to ship to that address, in which case Domestic US rates apply. International customers are responsible for any duties, VAT or other local taxes that may apply. Please do not ask us to mark your fabrics as gifts or samples. It is illegal and we can all get in big trouble for it.

 

All international shipments are sent by USPS Mail. We send you an automated email the day your order ships. PLEASE NOTE:  international mail deliveries can take as long as several weeks. Once we ship your package we have no control over the time it takes to get to you. We send you a tracking number so you can see its progress. Thank you for your patience!

 

APO/FPO, Alaska, Hawaii and International shipments are sent out once per week.

 

I just got an email saying my order is “Complete.” What does that mean?
That means that we have shipped your order!

 

Do you send a tracking number?
We don’t send it automatically, but if you contact us, we will be happy to send it to you.

 

Where is my receipt?
In an effort to be environmentally friendly, we do not send packing slips or receipts with domestic and US territory orders. We send you an email automatically when you order that tells you what is in your order. We send another one when we complete (that’s GF-speak for “ship”) your order. Both of those emails should get to you right away. If you don’t receive them, please check your junk mail folder, or send us an email and we will send you a copy.

 

You can print out your order history at any time (see note above on how to do that), or you can send us an email and we’re happy to send it to you electronically. We do include a physical receipt with international orders, for customs purposes.

 

If I don’t like it, can I return it?
All sales are final.

 

What do I do if my fabric is damaged during shipping?
In the rare instance that your fabric is damaged during shipping, contact us immediately. Make sure that you keep the original box we sent, along with the shipping label. Without those, the shipping carriers (UPS and USPS) will not allow us to file a claim on your behalf, and we wouldn’t want that!

 

 

What’s your privacy policy?
Our clients’ privacy is paramount to us.  Gorgeous Fabrics never shares your information with ANYONE.  We ask for your phone number in case there is a problem with your order, and for UPS deliveries.  Other than that, we won’t call you and we won’t give out any of your personal information.

 

We are very serious about your security as well. We use Comodo security to protect your data. We do not store your payment information anywhere on our site, so no one can get at it through us.

 

Do you sell by the yard, or by the meter/metre?
We sell fabrics by the yard, unless otherwise noted. Exceptions include (but aren’t limited to) muslin, which we sell in 5-yard lengths; certain closeout fabrics, which are sold in multi-yard lengths; buttons, which we sell by the dozen or half-dozen; pattern paper, which we sell by the 100 yard roll; and shoulder pads, which we sell by the pair.

 

Fabrics are cut in one continuous piece. If you order quantity 3 yards, we send you a continuous length of fabric measuring 3 yards total.

 

How do you price your fabric?
Fabric is priced per-yard, unless otherwise noted. The minimum purchase is one yard.

 

Can I order fractions of yards?
YES! You can order fabrics in the Wovens, Knits and Specialty Fabrics in 1/2 yard increments, with a minimum purchase of 1 yard of any fabric. The exception to this is panel fabrics, leather, muslin and certain other fabrics, which are sold per-piece.

 

The following categories are full-yard or full-piece only: Leather and Suede, Linings, Muslin/Notions, Clearance Knits, Clearance Wovens.

 

How can I tell if the fabric colors on my monitor are correct?
Colors on monitors can vary. While many of our color names give an indication of the shade, they are not exact. Whenever possible, we try to give you the closest Pantone color number. We use the 2015 Fashion + Home Color Guide. If you don’t have a Pantone deck, you can purchase one from Pantone.com, as well as from several eBay sellers. Pantone numbers are our approximation only, and for reference if you have a Color Guide. We are also adding hotlinks to Pantone colors in fabrics. If you want to see the exact color, we urge you to buy a swatch of your fabric.

 

Can I get free fabric for my club/blog/class/sewalong?
Gorgeous Fabrics occasionally donates to select tax-exempt charitable and educational organizations only. If you would like us to provide an in-kind donation to your organization, please contact us. You must provide proof of IRS 501(c)(3) status to be considered. There are no exceptions to this rule, sorry. The IRS makes it so.

These policies are subject to change at any time.

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